Toscatti

Frequently Asked Questions

Product Information

What is Toscatti?
Toscatti is a safe, practical and high quality stainless steel food storage alternative. Designed with you in mind, our containers are durable, easy to clean, and airtight for use in the kitchen and everywhere you go!
What materials are Toscatti products made from?
Our Toscatti products are made using high quality #304 (18/8) food-grade stainless steel that is unlined and paint-free. Our airtight lids are made out of BPA-free polypropylene (PP #5) and silicone to further ensure the safety and freshness of your foods.
Are Toscatti products safe?
Yes! The materials used to make Toscatti products have been tested by an ISO-accredited independent laboratory and certified to be BPA, lead, and phthalate free, so they are completely 100% safe. To view the lab test results, please click here.
Where are Toscatti containers made?
All our products are responsibly made in Korea. Our factory utilizes modern safety standards and is ISO9001 and ISO 14001 certified, so you can be confident that your food is in the highest quality container possible.
How is Toscatti different from other stainless steel containers?
Toscatti containers have several great benefits you’ll love:

  • Made of high quality #304 (18/8) food-grade stainless steel, the most recommended type for food storage.

  • Airtight seal prevents spills and keeps food fresh longer.

  • Outer rim designed to achieve the tightest, most secure lock possible for the lid’s snap flaps that is easy to open and close effortlessly, even for kids!

  • Rounded corners ensure maximum safety and comfort, and make cleaning easier since there is no place for dirt or bacteria to gather.

  • Reinforce ridge adds overall strength and sturdiness to its design.

  • A wide sellection of containers to choose from.

  • Made responsibly in Korea.
  • Can I use Toscatti for my child’s lunch and/or snacks?
    Absolutely! Toscatti containers come in a variety of sizes perfect for kids’ snacks and lunches, such as sandwiches, fruit, veggies, dry snacks, yogurt, etc. Other kid-friendly benefits of our containers include easy to use snap flaps, extra durable design, and no leaching chemicals. We especially recommend the small rectangular container (320 ml) and the round container (270 ml) for kids!
    Can Toscatti containers be used for hot foods?
    The temperature on the outside of stainless steel containers naturally mimics the temperature of the container contents. If very hot food/liquid is placed in a Toscatti container, the stainless steel bottom will also get very hot to the touch. Please exercise caution with very hot foods/liquids, and we recommend to wait a few minutes until the outside of the container cools down to the touch before picking up or holding.
    Why is stainless steel superior to plastic and glass?
    Our high quality, food grade 18/8 stainless steel (# 304) is the best possible material for storing food safely and keeping it fresh longer. Stainless steel is so much better than plastic because it is much more durable, will be reusable for a longer period of time, doesn't retain odors or stain, and doesn't leach toxic chemicals. Not to mention that using reusable Toscatti instead of cheap plastic containers will help to reduce plastic waste in landfills and therefore create less damage to the environment. Stainless steel is more durable and practical than glass since it isn't breakable like glass, making it much safer especially for children who tend to be rough on their lunches and could be injured from broken glass.
    Why are Toscatti products “Eco-Friendly”?
    Toscatti products are better for the environment because they are an extremely durable and reusable solution for all your daily food storage needs at home and on the go, so you don’t have to rely on all those disposable plastic baggies or chemical-leaching plastic containers that can contaminate your food. Toscatti also provides a wide range of stainless steel solutions in order to reduce the use of disposable plastic.
    Why are Toscatti products better than plastic and/or glass?
    Our high quality, food-grade 18/8 stainless steel (304) is the best possible material for storing food safely and keeping it fresh longer. Toscatti’s stainless steel is superior to plastic because it is much more durable, will be reusable for a longer period of time, doesn't stain or retain odors, and doesn't leach harmful chemicals. Besides that, using Toscatti instead of cheap plastic containers will help to reduce plastic waste in landfills and therefore create less damage to the environment. As for glass, Toscatti is more durable and practical than glass since it does not break or shatter like glass can if dropped. This means Toscatti is much safer than glass containers, especially for children who are sometimes rough on their lunches and could be injured from broken glass.

    Return and Warranty Policy

    If I’m not satisfied with the product, may I return it for a refund?
    We’re sure you are going to love your new Toscatti product. However, if you are not completely satisfied with your purchase, we offer a 30-day money back guarantee. All returns/exchanges require a Return Authorization Number, which can be requested by email at info@toscatti.com. Once you have a Return Authorization Number, fill out the Return Form and mail the item to the address indicated within 30 days of the date the item was delivered to you in order to receive a refund or exchange credit of the purchase price (less shipping and handling). For customer service, please call us at (305) 433-7453.

    If you purchased your Toscatti product from a retail store, please refer to the store's Return Policy and direct returns related questions directly to them.
    My product has a manufacturing defect, what should I do?
    Toscatti products and accessories have a one-year warranty covering manufacturer defects. Please visit our Toscatti Warranty page for details. If you are experiencing one of the following issues with your Toscatti product, it may have a manufacturer defect:

    1. Lid’s snap flap(s) broken or not locking properly

    2. Item is noticeably damaged or distorted (does not include dents/scratches from normal wear and torn, or from being dropped)

    3. Silicone seal is torn or does not stay in place

     If you have a quality issue with our products or think your item may have a manufacturer defect, please contact us by phone at (305) 433-7453, or by email at customerservice@toscatti.com If possible, please include a photo.
    Where do I send my return/exchange item(s)?
    Before sending us the item you would like to return/exchange, please follow the process described above according to our Return/Exchange Policy. When mailing, make sure to enclose a copy of your original invoice and include your Return Authorization Number.

    We highly recommend using a shipping method that provides a tracking number and delivery confirmation, and keep a copy of these numbers for your records. We will not be able to process a return/exchange refund or credit for items lost in the mail.
    What kind of warranty does Toscatti offer on its products?
    Here at Toscatti, we are very confident of the high quality of the materials and craftsmanship that it takes to make each one of our products, and we stand behind our manufacturing partners in Korea. Even still, we understand that every now and then mistakes happen, and that is why we guarantee the quality of our products with a 1 year warranty on defective items.

    Normal wear and tear, including scratches and/or dents, are not considered a manufacturer defect and are not covered by this warranty.

    If you are experiencing one of the following issues with your Toscatti product, the item may have a manufacturer’s defect:

    1. Lid’s snap flap(s) is broken or not locking properly
    2. Any part of the product is noticeably damaged or distorted (container bottom or lid)
    3. Silicone seal is torn or does not stay in place

    Use and Care

    Are Toscatti products dishwasher safe?
    Yes, Toscatti products are dishwasher safe (we recommend placing on the top rack).

    Are Toscatti products microwave/oven/toaster oven safe?
    No, Toscatti containers are not suitable for use in the microwave, conventional oven, toaster oven or any direct heat source.
    Are Toscatti products refrigerator and freezer safe?
    Absolutely! Our containers are safe for use in the refrigerator and freezer. When taking the container out of the freezer, we recommend waiting a 2-3 minutes before unlocking the lid. (The locking flaps on the lid will be very tight when removing from the freezer)
    Are Toscatti containers airtight/watertight?
    Yes. Toscatti lids are designed with a patented silicone seal and locking flaps that create a completely airtight and watertight seal.
    How do I clean my Toscatti container?
    For everyday cleaning, we recommend washing both the container and lid on the top rack of the dishwasher, or they can also be washed by hand.
    How do I clean my Toscatti lid?
    For a thorough cleaning of the lid, find the small opening on the under side of the lid, which provides easy access for removing the silicone seal where any unwanted moisture or possible food particles might get trapped. Simply remove the silicone seal (with a non-sharp object), wash by hand using mild soap and towel dry. When dry, snuggly push the silicone seal back into the grooves of the lid with the ridges facing you.

    Privacy

    What is Toscatti privacy policy?
    Your privacy is important to Toscatti. Any and all information collected at this site will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed to any outside third-party. Any and all information provided by you will be held with the utmost care, and will not be used in ways that you have not consented to. We encourage you to read our Privacy Policy.